Refund policy

Exchanges, Returns, Refunds & Cancellations

At ZIVNAURA, every jewellery piece is carefully crafted and quality checked before dispatch.

Returns and exchanges can be requested within 2 days of delivery.
Jewellery must be unused, unworn, in its original condition, and returned with all original packaging and tags.
Customised or personalised jewellery is not eligible for return or exchange.
Jewellery purchased during a sale, discount, or promotional offer is non-returnable and non-exchangeable.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Cancellation Policy

Orders can be cancelled only before they are shipped. Once an order has been shipped, it cannot be cancelled.

Exchange & Return Fee

A ₹250 handling fee applies to each approved return or exchange request.

Refunds as Store Credit

Refunds are processed after the returned jewellery is received and passes our quality inspection. Refunds are provided in the form of store credit only, which will be valid for 3 months from the date of issue.

How to Request a Return or Exchange

Please email contact@zivnaura.com or message us on Instagram @zivnaura within 2 days of delivery. Our delivery partner will arrange the pickup from your address.